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Privacy Policy

The Epilepsy Foundation is strongly committed to protecting the privacy of its members, clients, supports and donors, volunteers, staff and all members of the public who deal with the Epilepsy Foundation. We have implemented the Epilepsy Foundation Privacy Policy, which includes the Privacy Statement accessible via the link below, to provide you with information about how we collect, hold and use personal information you provide to us.

You can read our full Privacy Statement (PDF 132kb).

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Terms and Conditions

This site is provided “as is”. EPILEPSY FOUNDATION makes no express or implied warranties or representations as to the operation of the site or the content, information or materials on the site. You expressly agree that your usage of the site is at your sole risk.

EPILEPSY FOUNDATION disclaims all warranties express or implied, including but not limited to warranties for fitness or purpose. EPILEPSY FOUNDATION does not warrant that this site or any associated components including emails sent are free of viruses, spyware or other harmful elements. EPILEPSY FOUNDATION will not be liable for any damages arising from the use of this site, whether they be direct, indirect, punitive or consequential. In the event this disclaimer is ineffective, the maximum compensation due to you is refund of the services or products ordered.
Where you select for items to be delivered those items purchased from EPILEPSY FOUNDATION are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns Policy

At EPILEPSY FOUNDATION we understand the need to have goods that are delivered on time and perform as described. We have been careful to provide you with sufficient information to enable you to come to a confident buying decision.

Shipping and Processing Charges

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

EPILEPSY FOUNDATION ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 9876 9000 to enquire about a special order.

Secure Payments

We accept Visa, and Mastercard. When you send us your personal information including credit card information we encrypt these details using 128 but SSL encryption to protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old.

Faulty Goods

Most of our products carry a 1 year warranty. If you have purchased a product from us and it shows a fault please contact us giving us the detail of your complaint, date of purchase etc. If the fault is inherent in the goods, we will arrange to have the item repaired or replaced. This guarantee does not affect your statutory rights.

Your Order

We will confirm your order shortly after it is placed. We then send your order to be dispatched. We aim for 2 working days, however, some orders may take up to 10 days to arrive. All orders are subject to availability.


In the event of a customer wishing to return any goods or services to EPILEPSY FOUNDATION as bought on this site, EPILEPSY FOUNDATION will only accept such products if they are returned within 60 days, are of a quality that can be on sold as if new and such acceptance by EPILEPSY FOUNDATION shall only raise a credit available for exchange on other goods or services provided by EPILEPSY FOUNDATION. You must pay the postage of such returns.

Receiving Your Order

If your order shows any physical damage, please acknowledge this and sign “received damaged” and notify us immediately.

Your Account

Our system will hold details of your account and sales transactions with us and they may be viewed only with your username and password.


Should you wish to discuss any security or issue regarding these terms please contact us.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of April 2010. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

Privacy Policy

We use the information we collect about you to process sales on the site and to assist us and other entities in offering services and products to you. We also collect information in the form of referrals by site users to third parties.

We may also share your data with third parties such as financial bodies, credit card companies in order to process transactions.

Cookies are used in the EPILEPSY FOUNDATION online shopping system. They are mainly used to keep track of the items purchased within the online shopping system and to ease the shopping process.

These cookies are only kept within the session when you are using the online shopping system. They are automatically removed from your PC as soon as you close your browser.

No credit card number is stored in the system. The credit card details will be passed to the payment gateway as soon as it has been collected.

EPILEPSY FOUNDATION may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply our user agreements or (iii) protect the rights, safety, or property of EPILEPSY FOUNDATION, our users, or others.

By using our Web site, you consent to the collection and use of this information by EPILEPSY FOUNDATION. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You consent to electronically receive communications from us. We may communicate with you posting notices on this site or by e-mail. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We will provide you with an option to decline these updates.

We will not be liable for any disclosure of your personal information to any third party not authorised under this agreement which was beyond our control.

If our privacy policy changes we will notify at your contact email address.

Donations Policy

Facility on this website is provided for donations to EPILEPSY FOUNDATION. Donations may be given as a single once off payment, or recurring payment over a fixed length. All personal data is stored in accordance with legislation and our privacy policy. For early cancellation of recurring donation payment, please contact us.

General Policy

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

You agree that the laws of the State of Victoria, Australia will apply to all transactions and communications on this site, and you submit to the jurisdiction of the courts of Victoria to hear any dispute.

These terms constitute the entire agreement between You and EPILEPSY FOUNDATION regarding the operation of the site.

Notices to ourselves can be sent to 587 Canterbury Rd, Surrey Hills Victoria 3127.

You acknowledge that we may use your primary email to us as your address for any alterations to this policy and you agree to such communications.

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Epilepsy Australia

587 Canterbury Road, Surrey Hills, VIC 3127, Australia.
Phone: (03) 8809 0690 Email: epilepsy@epilepsyaustralia.net